Privacy Policy

Last updated: October 09, 2025

This Privacy Policy describes how KG Services (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Personal Information

When you request a service or contact us, we may collect:

  • Name and contact information (email, phone number, address)
  • Property details and service requirements
  • Payment information
  • Communication preferences

Usage Data

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website
  • Device information

Cookies and Tracking

We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.

How We Use Your Information

We use your personal information to:

  • Provide plumbing, heating, and electrical services
  • Process service requests and appointments
  • Communicate about your service needs
  • Send important updates and emergency notifications
  • Process payments
  • Improve our services
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

  • Service technicians assigned to your job
  • Payment processors
  • Legal authorities when required by law
  • Professional advisors (accountants, lawyers)

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure data transmission (SSL/TLS encryption)
  • Regular security assessments
  • Limited access to personal data
  • Secure storage systems

However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent for data processing

Data Retention

We retain your information for as long as necessary to:

  • Provide services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain customer data for 7 years for tax and legal purposes.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Cookies

We use cookies to enhance your browsing experience. You can control cookie settings through your browser. For more information, see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Governing Law

This Privacy Policy is governed by the laws of the United Kingdom and complies with UK GDPR requirements.